My sign-in code isn't arriving

Sign-in emails usually arrive within a minute. If yours hasn't:

• Check spam and promotions. The first email we send you can land there. Marking it as "not spam" fixes it for good.
• Wait a moment, then ask again. Request a new code rather than hunting for an old one — they expire after 60 minutes.
• Check the address. A typo means the message went nowhere. The screen shows where we sent it.
• Add us to your contacts. Save no-reply@esan.ai so future emails arrive reliably.

If you're on a work address

Some company mail systems scan and delay messages, and a few block new senders outright. If nothing arrives after a few minutes, try a personal address — or ask your IT team to allow esan.ai.

Still nothing

Email support@esan.ai from any address and we'll help you in.