Upgrade, downgrade, or cancel

Everything below lives in Settings → Billing.

Change your plan

• Upgrade — takes effect immediately. You are charged the difference for the rest of the current period, not a full new price: the screen shows the exact amount before you confirm, and the button names it.
• Downgrade — takes effect when your current period ends, so you keep what you already paid for. The unused difference stays as credit on your account and comes off your next invoices.

Cancel

Press Cancel and the dialog offers two endings:

• End on your renewal date — you keep the plan until the period you have paid for runs out. Nothing is charged after that.
• End now and refund — only while you are inside the first 14 days. The plan stops today and the unused part goes back to your card. See Refunds and the 14-day right to cancel.

Either way the account returns to the free plan and your data stays — chats, projects, assistants and connectors are all still there if you come back.

Changed your mind about cancelling

A cancellation scheduled for your renewal date can be called off any time before it happens: the same panel shows a line saying when the plan ends, with a link to keep it.